Vom Geliebten Haus Health Guarantee
All our puppies are examined by a vet of our choice just a few days before they are placed with families. Each puppy comes with a complete health report, including vaccinations and de-worming records. Owners agree to take their puppy to a vet of their choice within 3 business days of purchase. After that we offer 24-months replacement guarantee* for genetic defects, if any. We do not cover veterinary costs and do not cover trauma related injuries.
RETURN OF PREVIOUSLY PURCHASED DOGS
Customer satisfaction is our top priority and we want buyers to be completely satisfied with their new dog. We understand that, for a variety of reasons, buyers may elect to rehome their pet during any time of the ownership. Per our sales contract, if for any reason buyer can no longer care for the dog purchased from us, they must inform us. Buyer has an option to return previously purchased healthy dog to us – no questions asked! Dog must be returned to Seller, unaltered in healthy physical condition or in demeanor and temperament with the original sales contract, registration forms or AKC registration certificate, with all health records and microchip forms, proof of veterinarian exam within 48 hours of return. Shipping to Vom Geliebten Haus must be paid by the owner that surrenders the puppy/dog. In a situation that dog had no health exam in the last 48 hours, or has a medical condition diagnosed during the exam within past 48 hours, Vom Geliebten Haus reserves a right to refuse acceptance of the said dog or to offer to quarantine this puppy/dog for a minimum of two weeks and take the puppy/dog to a licensed vet of our choice for a complete medical exam with buyer being responsible for the expenses. Vom Geliebten Haus will then make ultimate decision of the future of the dog and reserves the right to withhold the information about the dog from the previous owner, who returns the dog. No refund will be given.
GENETIC HEALTH GUARANTEE
In a situation that one of our puppies becomes ill/unhealthy long-term, we offer a Genetic Guarantee in a form of replacement of sold dog to the original buyer. This replacement Health Guarantee has a number of conditions that need to be satisfied and are outlined in our Sales Contract. The original puppy/dog must be returned to the Seller, unaltered in physical condition or in demeanor and temperament. In any medical circumstance, the returned dog must be accompanied by a written statement from a veterinarian, on his business letterhead, as to why said puppy/dog is found to be defective. Seller reserves the right to have any stated condition verified by Seller’s veterinarian.
We offer this replacement guarantee:
1) Within five business days of receiving said dog, if it is found to be physically unhealthy or defective by a veterinarian of buyer's choice within three business days after the sale. This shall not include infestation of internal or external parasites (fleas, “worms”, coccidia, etc.).
2) Within the first two years of dog's life, if a dog is diagnosed with a genetic illness that results in euthanasia due to this illness/organ failure or death of the dog before 24 months (an autopsy must be performed to determine the cause of death to be genetic).
This genetic health guarantee is in a form of a replacement only. Seller will not refund any part of the purchase price; the sole remedy will be a replacement of the dog with a similar pedigree and equal price. This health guarantee does not cover contagious diseases, pregnancy/birthing problems, Breed Standard conformation “flaws”, accidents, trauma-related activity, injuries, temperament. This guarantee shall be voided if owner of the puppy/dog has violated any terms of sale agreement. Any guarantee shall be voided by sterilization before two years of age, or by unauthorized breeding. Dogs that die from accidental causes or illnesses that are not proven to be genetic or dogs diagnosed with non-life-threatening genetic conditions or conditions to which there is a cure/treatment will not be replaced. Buyer must notify the seller of dog’s genetic defect within the 26 months from the date of sale with veterinarian documentation, diagnostic results, imaging, and X-rays. Seller remains a right to request a second opinion to be completed with a different veterinarian of seller’s choice per buyer’s expense. If the condition cannot be confirmed by a veterinarian of seller’s choice, or said condition cannot be proven to be genetic, no replacement will be given. The request for a replacement must be in writing. The date a replacement is granted will also be the date the buyer’s name will be entered on a waiting list with respect to all previously accepted deposits (added to the end of the list). Seller makes no other guarantee or warranty, express or implied. Buyer’s sole remedy will be replacement of the dog they have purchased with a dog of equal or greater value for genetic health defects leading to death of a dog. A replacement dog will be of the same gender and will come with the same type of registration but will not be covered by any replacement guarantees. A guarantee is for the original dog and offered to the original buyer only. Shipping of the dog to and from seller is per buyer’s expense. Seller will not refund any portion of the purchase price. Seller will not be responsible for any veterinary expense or any other incidental or consequential expense buyer will incur in ownership of the dog.